If you have created an ESC Online account but are unable to play, bet or deposit, you may need to validate your identity to activate all the features.
Check the required document according to your case:
ESC Online account holder in Portugal
If you are a Portuguese customer, you will need to send a photo of your ID card to verify your account.
✅ Document required:
- Photograph of ID card (front and back)
Foreign ESC Online account holders living in Portugal 🌍
If you are a foreign customer living in Portugal, you must send the following documents to validate your account:
✅ Documents required:
- Photograph of Residence Card 🏠 (issued by the Portuguese authorities)
or
- Photograph of Passport 🛂 (or official identification document from your country)
- Proof of NIF 💳
- Photograph of the CPLP Certificate / Parish Council Certificate;
👉 Learn how to obtain the last two documents (NIF and Proof of Residence) in a single document by watching the GIF (video) below.
✅ PDF document to send:
How to send the documents?📥️
- Profile
- Settings
- Security
- Authentication
After submitting your document, you will be able to check its validation progress.
- 🕑Pending: Document sent.
- ⏳Ongoing: Document to be checked.
- Result: After our reply, the status will be ✅Validated or ❌Refused.
If it is rejected, we suggest you check our email carefully and resend the document as requested.
Only after we authenticate your account will you be able to make deposits, play, bet and access our bonus offers.