This situation may occur, among other reasons, when the details of your Citizen Card were not correctly entered in the account creation form.
To verify your player account, you will need to send a photograph of your Citizen Card, showing both the front and back, clearly legible, with all four corners of the document visible.
We recommend submitting the document directly through our website by accessing:
- Profile
- Settings
- Security
- Authentication
After submitting your document, you will be able to check its validation progress.
When you submit the document, the status will show as "Pending". Once it is being reviewed internally, you will see the status "Ongoing".
After receiving our response email, the status of your document will either change to "Validated" or "Refused".
If it is rejected, we suggest carefully reviewing our email and resubmitting the document as requested.
Only after your account is verified will you be able to make deposits, play, place bets, and access our bonus offers.