If you are a new user and have not yet received our 10€ bonus offer your account may need to be authenticated.
- For Portuguese citizens it will be necessary to send a photograph of your Citizen Card.
- For foreign citizens living in Portugal please send a photograph of your residence visa.
- For foreign citizens please send a photograph of your ID Card or passport.
- For Brazilian citizens, living in Brazil, please send a photograph of your driver's License and Identification card or passport.
We recommend submitting the document directly through our website by accessing:
- Profile
- Settings
- Security
- Authentication
After submitting your document, you will be able to check its validation progress.
When you submit the document, the status will show as "Pending". Once it is being reviewed internally, you will see the status "Ongoing".
After receiving our response email, the status of your document will either change to "Validated" or "Refused".
If it is rejected, we suggest carefully reviewing our email and resubmitting the document as requested.
Only after verifying your account will it be possible to make deposits, play/place bets, and access our bonus offers.