We always recommend to send the documents directly through our website via the document upload feature available at:
Computer: “Menu Account” (icon in your upper right corner) » “Account » Make a withdrawal » Send my documents”.
Mobile device: Select Icon (in your upper right corner) » Withdraw » Send my documents”.
In case you are not being able to send your documents through this feature please check the file size and extension.
You can also send your documents by "Submit a request" or directly to the email support@estorilsoldigital.com