In case of doubt regarding the credit of your bet, please contact our Customer Support and always indicating the reference number of the bet.
You can check the references of your bets directly in your account by accessing:
PC: Account Menu (icon in the upper right corner) »Account» My sports betting history »Settled Bets / Unsettled Bets.
Mobile: Account Menu (icon in the upper right corner) »History»Settled Bets / Unsettled Bets
Betting References Examples: SINGLE_18-02-22_20-59-24 (single bets) and COMBI_18-03-14_21-05-38 (multiple bets)
You can contact our Customer Support by sending an email to support@estorilsoldigital.com or by chat every working day from 12:00 to 22:00.