To make a withdrawal request you will need to have a balance, of real money, equal or greater than €1.
Please confirm if your player's account balance only contains bonus credit or if you have enough money to make the withdrawal.
You can check this information on our website by accessing "Menu Account” (icon in your upper right corner) » “Bonus".
If you access through a mobile device: Select icon (in your upper right corner) » “Bonus&Codes".