If there is any difficulty in making a withdrawal request, or if it remains pending after 2 business days, please confirm:
1. You have validated your email address using the account activation link you received upon registration;
2. If your balance is in bonus money (click here to find out when you can withdraw your bonus balance);
3. If any documentation was requested, or if the validation of the documents is still ongoing.
Is your question related to points 1 and 3? In that case, our Player Care team can help!