We regret confirming that once canceled, the bonus balance cannot be restored. The cancellation is final and irreversible.
We make sure to alert our players before they confirm a withdrawal, with the following clear message:
🛑 "If you confirm, your current bonus money will be permanently deleted. You will not be able to recover it even if you cancel your withdrawal afterwards."
👉 Please note that your bonus balance may be cancelled if you haven't completed 100% of the playthrough for all active bonuses on your account. This includes:
- 💰 Bonuses available in your balance
- 🎯 Sports bets that are still pending settlement
To avoid any surprises, we always recommend checking the status of your bonuses in the Bonuses & Offers section of your profile.