I've done a withdraw but lost my bonus. Can I get the bonus back?

In accordance with the Art. 10 of the "Terms and Conditions", the winnings are lost if the Playthrough, of all bonuses in your account, have not yet been 100% completed when making a withdraw request.

We make sure to alert our players before proceeding to the withdrawal with the following message:

"If you continue, your current bonus money will be permanently deleted. You will not be able to recover it even if you cancel your withdrawal afterwards."

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For this reason we regret to inform you that it's not be possible to credit back your bonus and bonus winnings.

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