Whenever you receive a bonus through a promotional offer, it is credited as bonus balance in your player's account.
The bonus balance allows you to play longer and thus increase your chances of winning!
However, the bonus balance and related bonus winnings can only be withdrawn when you complete the Playthrough/rollover of your bonuses, as this procedure aims to convert your bonus balance into a real balance.
The playthrough is the number of times the player has to play the amount of his active bonuses before the bonus money and winnings become withdrawable. The value of the playthrough that needs to be reached depends on the type of bet or the type of game played.
In Slot Machines and Blackjack the value of the bonus must be played 30 times and in the Roulette the value of the bonus has to be played 90 times.
Regarding the Sports Bets, it will depend on the odds of the markets:
- With odds between 1.01 e 1.39: the amount placed on bet will not count for bonus playthrough
- With odds between 1.40 e 1.80: the amount placed on bet will count 100% for the bonus playthrough
- With odds between 1.81 e 2.20: the amount placed on bet will count 200% for the bonus playthrough
- With odds equal or higher than 2.21: the amount placed on bet will count 400% for the bonus playthrough
When you reach 100% of all active bonuses, the bonus money and bonus winnings are converted into real money that can be withdrawn.
Where can I see the percentage of playthrough of my active bonuses?
In the bonus history (available in the “Bonus” section) you can see the percentage of playthrough you’ve already reached whenever you want.
When you reach 100% of playthrough of all your active bonuses, the available bonus money and bonus winnings are converted into withdrawable money.
I have bonus money and real balance in my account. Which one do I use first?
If you have both bonus money and real money available in your balance, the proportional amount of real money and bonus money will always be used.
If you have both bonus money and real money available in your balance, the proportional amount of real money and bonus money will always be used.
What happens if a withdrawal is requested before playthrough is completed?
Whenever you want to make a withdrawal, please confirm the actual balance and available bonus money. Only the real balance can be withdrawn.
So, if you choose to proceed with the withdrawal, and you have bonus money in your account, the bonus and associated winnings will be automatically canceled - Be very careful!
For example: If you have €250 in your account, of which €200 is real balance and the remaining €50 is bonus, if you withdraw the €200 in real balance, you will lose the remaining €50 you have in bonus!