How to solve frequent connection losses in the game?

Various factors outside the Internet connection can influence your gaming experience. With this in mind, consider the following:

1️⃣ Technology Used (e.g. Fibre, ADSL, 3G, 4G): The more advanced and faster the technology of your connection, the better the performance of the website.

2️⃣ Type of Connection (cable ou Wi‑Fi): If you access from a PC, we recommend a direct cable connection to the modem. If this is not feasible, opt for an area with more robust signal reception and minimal micro-interruptions - this also applies to mobile devices.

3️⃣Network Activity: High utilisation, with many users and a high volume of traffic, can lead to slower connection speeds and micro-interruptions.

📝 Note: Browsers allow the installation of various applications and internal software, which can be one of the main causes of slowdowns. It is therefore advisable to

  • Always update to the latest version using your browser's official page;
  • Regularly clear your cache memory, cookies and history, as the accumulation of data can affect performance. Check how to here.
  • Review the extensions and plug-ins you have installed (such as PDF readers, antivirus software and applications like Silverlight), which can also have an impact on browser performance and can be deactivated if necessary.
Important: The suggestions presented here are given to help you have a better experience on our website, being these external and not ESC Online’s responsability.

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