📄 Examples of Documents NOT Accepted as IBAN Proof ❌
⚠️ Your proof of IBAN may be rejected if:
🔹 The image is cropped or illegible;
🔹 It is a home banking document that does not show the issue date and the bank's website URL;
🔹 The account holder’s name is not visible;
🔹 The document is in the name of someone other than the account holder;
🔹 The IBAN shown is different from the one provided in the withdrawal request;
🔹 The document does not include the bank’s logo 🏦.
✅ To avoid rejection, ensure that all required details are clearly visible and correct.
You can check which documents are accepted and how to obtain them here.
📩 If you still need help, feel free to contact our Customer Support.
📧 Email: support@estorilsoldigital.com
💬 Live Chat: Available on weekdays from 12:00 to 22:00