Withdrawals & Deposits

General Questions about Withdraws

• How can I make a withdraw request on the website?
• How long does it take for the credits to be transferred?
• What can be preventing me from making a withdrawal request?
• How to make a withdrawal request outside the Eurozone?
• When requesting to withdraw will I lose my bonus credit?
• Can I cancel my withdrawal request?

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IBAN Validation

• I have submitted a withdrawal request. Is it necessary to send any documents?
• How can I send my IBAN proof?
• Which documents are accepted as IBAN Proof?
• Which documents are not accepted as IBAN Proof?

Online IBAN Proofs

• Caixa Geral de Depósitos
• Millennium BCP
• Santander
• Caixa Crédito Agrícola
• BPI
• Novo Banco

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Questions about Deposits

• How to deposit with Credit Card (PaynoPain)?
• I'm unable to deposit. What should I do?
• I deposited and the amount isn’t available. What to do?
• How to deposit via Multibanco (Hipay)?
• How to deposit via Paysafecard?
• Which deposit methods are available?

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Withdrawal Tutorial

• How to see the Withdrawal History?
• Deposit History
• How to cancel a withdrawal?
• How to validate my IBAN?