I'm unable to deposit.What should I do?💸

Do you want to make a deposit but are unable to do it? Take these points into consideration and confirm that everything is in order!

 

1️⃣ ESC Online Account Validation
If your ESC Online account has not yet been verified, when you click on "Deposit," you will see the following information:

en no possible deposit.jpg

You will need to verify your account. To do so, simply click on "Verify My Account" and send us clear photos of your Citizen Card or Residence Card (front and back), with all four corners visible. Check other ways to submit your documents here!

2️⃣ Check the Deposit Amount

Make sure that the amount you want to deposit is within the minimum and maximum limits allowed for your deposit method. 💰

3️⃣ Deposit Limits

Check if you have deposit limits (daily, weekly or monthly) activated on your account. If you have reached the limit, you may not be able to deposit. To check this information, follow these steps:
  • Profile
  • Responsible gaming
  • Deposit limits

 

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