I'm unable to deposit. What should I do?

Do you want to make a deposit but are unable to do it? Take these points into consideration and confirm that everything is in order!

1. You've created a player account, but it might require verification. To do so, forward us photographs of your Citizenship or Residence Card, front and back legible, with the 4 corners of the document visible. Check how to proceed here!

2. Confirm that the amount you want to deposit is within the minimum and maximum values ​​of the deposit method;

3.  Confirm that you have active deposit limits (daily, weekly, monthly) on your account! If so, you may have reached these limits. You can find this same information at:

->If you are accessing via mobile phone: "Account Menu" (icon in the top right corner) » "My settings » Deposit limits".

-> If you are accessing via PC: "Account Menu" (icon in the top right corner) » "Account » "My Settings » Deposit limits”.

 

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