The deposited amount is updated automatically, however, if the amount is not yet visible, we kindly advise you to refresh your account/page.
However, despite these specific situations, some factors can cause a deposit to remain pending. You may have made the payment using the wrong reference, or the processing took longer at the payment entity, or there was a maintenance period.
You must always confirm if the deposit has remained pending, whether the operation was correctly completed, whether the reference is correct (Hipay Multibanco) or whether the amount was not automatically returned to your bank account.
In deposits made by Credit Card (PaynoPain), take into consideration if you received a text message or a notification in your bank's app to validate the 3DS code!
Finally, if everything is ok and the amount is not in your ESC Online account, you must contact our Customer Support and send proof of payment.
The situation will be analyzed, and when it is solved, we will get back to you via email!