If you're having trouble starting or resuming a game session, check the following:
- Open Session: Confirm that you have an active session and try to resume it by accessing the game and clicking on ‘Play’. Progress should resume where it left off. If you can't recover the session, see the article ‘I frequently experience a loss of connection inside the game(s), what should I do?'.
- Temporary Browser Data: Make sure your device has no history or temporary files saved that could be interfering. See the article ‘How can I clear the history log from my browser? ⚙️🧹’ for more information.
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Betting Limits: Check that you have reached the betting limits set in your account. You can consult this information under “Profile
» Responsible Gaming » Betting Limits”. If the limits have been reached, you will not be able to continue playing or betting.
If, after checking the points indicated, the situation persists for no apparent reason or you need our help, please contact us by e-mail at support@estorilsoldigital.com 📥️ or via chat, available from Monday to Friday (except public holidays) between 12:00 and 22:00.