If you're having trouble logging in after updating your password, follow the steps below to ensure everything is working correctly:
✅ Quick Checks
1️⃣ Double-check your email or username
Make sure you're using the exact same email or username you used during registration — including any uppercase or lowercase letters if applicable.
2️⃣ Avoid extra spaces
Ensure there are no spaces before or after your email or password (this can happen if you're copying and pasting).
3️⃣ Disable autofill
Your device may have saved old login details. Clear the fields manually and retype everything.
🧹 Clear your browser data
Cache and cookies issues can prevent proper login. To fix this:
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Clear your browsing history
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Clear your cookies and cached files (Lear more here)
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Restart your browser
💡 You can also try using a different browser or open the site in incognito/private mode.
📱 Try a different device
If the issue continues, try accessing your account using:
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A different mobile phone
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Another computer
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The ESC Online App, if you’re not already using it
📩 Still can’t log in?
If you’ve tried all the steps above and still can’t access your account, please contact us:
Our Customer Support team will be happy to assist you as quickly as possible! 😊