Player Account
Account validation
- I'm having difficulties in creating an account.
- I've registered but my account has been suspended. What to do?
- I can not send my documents via website. How to proceed?
- I've created an account but did not had access to bonuses, I can´t play / bet or deposit.
- How long does it take for my player account to be validated?
- Can I ask informations about third-party accounts?
My Account
- How to get the new ESC Online Sports Betting App?
- How can I strengthen the security of my ESC Online account?
- How do I contact ESC Online via chat?
- How can I contact Customer Support?
- How can I contact the Customer Support through the ESC Online Sports Betting App?
- I have updated my password, however it shows “Invalid Password”, what to do?
Technical Issues
- When I´m playing Casino games, a message related to flash is shown and I can’t play, how can I solve it?
- How can I clear the history log from my browser?
- What can I do to improve the game experience on my device?
- How can I test the speed of my internet connection?
- I contacted Customer Support via email, but there is a delay in the response. What should I do?
- I don´t receive your promotional emails, what can I do?
Information about Responsible Gaming
- What should I do if I’m addicted to gaming?
- Which professions are not allowed to play?
- Self-Exclusion
- Game Pause
- Bet Limits
- Deposit Limits