If you're experiencing lag, freezing, or issues while playing or placing bets on our website, these tips can help significantly improve your device’s performance. 👇
🔋 1. Avoid playing with low battery or in power-saving mode
On mobile phones and tablets, power-saving modes limit processor and internet performance, which can cause slowdowns or crashes during gameplay.
✅ Play whenever possible with the battery above 20%
🚫 Avoid power-saving mode during gaming or betting sessions
📱 2. Close background apps
Having multiple apps open at the same time overloads your device’s RAM. This can slow everything down — including your game.
💡 Tip:
Before playing, close all unnecessary apps and restart your browser if possible.
🔄 3. Keep your system and apps up to date
Using outdated operating systems or browsers can cause incompatibilities with our website.
✅ Keep your operating system (Android, iOS, Windows, etc.) up to date
✅ Update the browser or app where you play
🚫 Avoid using devices with very old versions (e.g., Android below version 7.0)
💻 4. Check your hardware (especially on PC)
If you're playing on a computer, performance may be affected by:
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A slow or overloaded processor (CPU)
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Outdated graphics card
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Network card issues (unstable Wi-Fi)
💡 Tip:
Close heavy programs while playing (such as Zoom, Teams, Spotify, etc.) and restart your router if you notice internet lag.
🌐 5. Improve your internet connection
An unstable connection can affect gameplay or live betting performance.
✅ Whenever possible, use Wi-Fi with strong signal
✅ Avoid public or shared networks
✅ On a computer, a wired (Ethernet) connection is more stable than Wi-Fi
⚙️ 6. Clear your browser cache and data
Over time, browsers accumulate temporary files that can affect website loading.
💡 In Chrome, Firefox or Safari:
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Go to your browser settings
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Look for “Clear browsing data” or “Clear cache” (learn how here)
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Restart the browser afterwards
🛠️ 7. Technical considerations
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Make sure IP and DNS settings are correct (usually set to automatic)
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Avoid VPNs or proxies, which may interfere with the connection
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If possible, use recommended browsers: Chrome, Firefox, Safari or updated Edge
❓ Still having issues?
If you’re still experiencing problems accessing the site or with game performance after following these tips, get in touch with us — we’re here to help! 💬
You can send an email to support@estorilsoldigital.com or fill out our contact form by clicking here.