🛡️ I feel addicted to gambling – what can I do?

If you feel like you’re losing control, you’re not alone — there are tools and support available to help you regain balance.

⚙️ Control Tools Available

If you'd like to regain control of your gaming activity, you have access to several features directly from your ESC Online account:

🎯 Deposit and Bet Limits

Set or adjust your limits to better manage how much you deposit or bet:

• • How Betting Limits Work

  • How to Set or Change Deposit Limits

⏸️ Gaming Break

You can temporarily suspend your activity for a specific period:

• • How to Activate a Gaming Break

🚫 Self-Exclusion (Temporary or Permanent)

If you wish to take a longer or permanent break from gaming:

• • How Self-Exclusion Works

🏛️ Self-Exclusion via the Regulator (SRIJ)

If you prefer, you may request self-exclusion directly through the official Portuguese regulator – the SRIJ (Serviço de Regulação e Inspeção de Jogos).

This measure will prevent you from gambling with real money on all licensed websites and physical casinos in Portugal.

📄 SRIJ Self-Exclusion Form (Portuguese only)

☎️ Need someone to talk to?

If you feel like you need support or just someone to talk to, there are specialised helplines ready to assist you — completely confidential, empathetic, and free of judgment.

💚 1. Player Support Line – Safe Gambling (APAJO/IAJ)

• • 📞Phone: +351 214 193 748 (🕓 Weekdays, from 4:00 PM to 8:00 PM)
  • 📧Email: jogaremseguranca@iajpt.eu

🧠 2. Linha Vida – National Health Service (SNS)

• • 📞Phone: 1414 (🕐 Weekdays, from 10:00 AM to 6:00 PM)
  • 📧Email: 1414@sicad.min-saude.pt

🔗 See our full article on how to get help

ℹ️ More Information

🔗 Responsible Gaming – ESC Online