🎯 If a tournament is cancelled after it has already started, there are two different compensation policies, depending on the stage of the tournament:
🕑 1. Cancellation before the prize zone is reached
📌 If the tournament is cancelled before entering the prize zone:
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🎟️ ESC Online keeps the fee paid by eliminated players.
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✅ Remaining players (still in the tournament) receive their fees back.
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💰 Their contributions are distributed as follows:
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🔹 50% is split equally among the remaining players.
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🔸 50% is split proportionally based on the number of chips each player had at the start of the hand when the tournament was cancelled.
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📌 Satellite tournaments with "Tickets as Prizes":
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Remaining players receive the cash equivalent of the ticket value, based on the distribution method above. 💵
📌 Guaranteed Prize (GTD) tournaments:
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The guaranteed prize is retained by ESC Online, and contributions are distributed according to the same method. 🏆
📌 Knockout tournaments:
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Remaining players receive the bounty amount they had collected up to the time of cancellation. 🎯
📌 Timed tournaments with “Tickets for surviving”:
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🎟️ ESC Online retains the fees of eliminated players.
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✅ Remaining players get their fees and contributions back.
🏅 2. Cancellation after reaching the prize zone
📌 If the tournament is cancelled after entering the prize zone:
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🎟️ ESC Online keeps the fees of eliminated players.
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💸 Remaining players receive their fees back.
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🏅 Each remaining player is awarded the minimum prize (equal to the next unoccupied place).
📊 If there is any undistributed prize pool (from player contributions), it will be split proportionally based on chip count at the start of the hand when the tournament was cancelled.
📌 GTD tournaments:
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Minimum prizes are paid using player contributions, as in non-GTD tournaments.
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If contributions aren’t enough, ESC Online covers the difference up to the guaranteed prize. 💼
📌 Knockout tournaments:
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Players keep the bounties they had accumulated up to the moment of cancellation. 🎯
📩 If you still need help, feel free to contact our Customer Support.
📧 Email: support@estorilsoldigital.com
💬 Live Chat: Available on weekdays from 12:00 to 22:00