If you are having trouble making a withdrawal request or if it remains pending for more than 2 business days, follow the steps below to check what might be preventing the processing:
✅ Check the following points:
-
Email verified? 📩
Make sure you have confirmed your email address through the activation link sent at the time of registration. If you're unsure, send an email to support@estorilsoldigital.com, and we’ll quickly resolve the situation. -
Available balance? 💰
Check if the balance you want to withdraw is not bonus balance. To learn more about withdrawing bonus balance, click here. -
Pending documents? 📄
If we have requested documents for verification, the withdrawal will only be processed after validation. Check your email to see if there are any pending requests.
📌 Still need help?
If the issue is related to email or document validation, our Customer Support can assist you!
📩 Contact us at support@estorilsoldigital.com or via live chat, available on business days from 12:00 to 22:00.